Privacy Policy

Who we are

The controller is SOHO – Sofia Holistic Co-working Company Ltd., company number 202081280, registered at 16 Solunska St., Sofia, Bulgaria. SOHO is located at 4 Iskar St., Sofia. For questions or to exercise your rights, contact contact@soho.bg or +359 877 188 688.

What information we use and why

You can contact us through the website form, by email or telephone, or in person at SOHO. For an inquiry or tour request, we process the contact details, service of interest, preferred dates and times, and message you provide so we can respond, arrange a tour and prepare an offer. An event-space inquiry may also include the event type, date and duration, chosen space and layout, approximate number of attendees, and requested equipment or services. The legal basis is taking steps at your request before entering into a contract; for business communications with an organisation's representative, we may also rely on our legitimate interest in responding and maintaining business relations. Fields marked as required are needed to handle your inquiry; without them, we may be unable to respond or arrange a tour.

When you rent a workspace, office, post box or event space, we process the information needed to agree and provide the service, manage reservations and communications, and perform the contract. This may include the service and period selected, contact-person and organisation details, contractual arrangements, and information needed for invoicing and accounting. When organising an event, we use the event and attendee details you provide only to the extent needed to prepare and run it. The legal bases are taking steps to enter into or performing a contract and complying with accounting and tax obligations.

We send newsletters or marketing messages only with separate consent. An inquiry or cookie choice does not subscribe you.

Cookies and advertising

We use essential technologies to operate and secure the website. Meta marketing technologies are used only if you allow them. They may process your IP address, browser information, page visits and advertising identifiers to measure campaigns and select advertising audiences. We do not send your name, email, telephone number or inquiry message to Meta.

You can refuse or withdraw your choice at any time in Cookie settings. We retain the choice for up to 180 days and then ask you to make it again. For accountability, we keep a pseudonymous record of the choice and the information version shown for up to 730 days. This record does not contain your name and does not authorise tracking after refusal or expiry of consent.

The website map is provided by Google Maps. When it loads, Google may receive your IP address and browser information under its own policies. See Google's privacy policy.

Who may receive information

Access is limited to the authorised SOHO team and providers needed for hosting, email and technical support. If you allow marketing, data is sent to Meta Platforms Ireland Limited. Google processes data when you use the map. These companies may process data outside the European Economic Area under applicable transfer safeguards. We disclose information to competent authorities when required by law. We do not sell inquiry information.

Retention and security

We keep inquiry information while needed to respond and provide necessary follow-up. We keep contract information during the contractual relationship and afterwards to the extent needed for legal obligations or specific claims. Accounting records are retained for the periods required by law. We delete or anonymise information when it is no longer needed for these purposes.

CCTV at SOHO is used solely for the safety of people and the premises. Monitored areas are signposted, access to footage is restricted, and the system overwrites older footage in its ordinary cycle.

We use measures to restrict access and protect information.

Your rights

You may request access, correction, erasure, restriction or, where applicable, portability of your information. You may object to processing based on legitimate interests and at any time to direct marketing. You may withdraw consent; this does not affect processing carried out before withdrawal.

Contact us at contact@soho.bg. We normally respond within one month. You may complain to the Bulgarian Commission for Personal Data Protection or the supervisory authority in your country.

We update this policy when our processing or its purposes change.